Terms and Conditions

This document, published in its entirety in electronic format at https://www.artizaar.ro/, as well as other documents referred to herein, represent the Terms and Conditions (hereinafter T&C) or the Terms that comprise the rules governing the relations between ARTIZAAR SRL as Seller and the natural or legal person who chooses to engage in such legal relations as Buyer (whether acting as a Consumer according to Art. 2 para. 2 of O.G. 21/1992 on consumer protection, or acting as an Economic Operator according to Art. 2 para. 3 of O.G. 21/1992 on consumer protection).

OBJECT

This document sets out the terms of use for the website https://www.artizaar.ro/, the conditions for purchasing products sold on the site, and the rights and obligations of the parties arising from the sales contract concluded between ARTIZAAR SRL and an individual buyer, through the website.

SECTION I: DEFINITIONS

Unless expressly stated otherwise, within these T&C, the following terms will have the meanings given below:
ARTIZAAR SRL - a company acting, in accordance with applicable law, as Seller, with its registered office in Suceava, Volovat Commune, no. 124.

PROMOTIONAL CAMPAIGN - A defined period during which ARTIZAAR SRL offers discounts, special offers, or additional benefits to buyers, with the aim of stimulating sales and increasing customer loyalty.

CONTENT - All information available on the website https://www.artizaar.ro, such as texts, images, audio and video, which can be accessed through technological equipment.

ACCOUNT - The virtual section on the website https://www.artizaar.ro, generated by user registration, which allows sending orders and contains information about the user and the customer's history within the website.

CONSUMER - Any natural person or group of natural persons organized into associations, acting for purposes unrelated to their commercial, industrial, or production, artisanal, or professional activity.

DISTANCE CONTRACT - A contract concluded between ARTIZAAR SRL and a consumer within an organized sales system that exclusively uses distance communication techniques, including the internet, and including at the moment the contract is concluded.

ORDER - An expression of will in electronic form via the website, by which the Buyer/Client transmits to ARTIZAAR SRL the intention to purchase goods or services from the website.

COMMERCIAL COMMUNICATION - Any type of message transmitted for the purpose of direct or indirect promotion of a set of products, services, or the image of ARTIZAAR SRL, with the exception of information that facilitates electronic communication or information about products, services, or the company's image requested by a consumer.

ORDER CONFIRMATION - Acceptance by ARTIZAAR SRL of an order placed by a client and its communication to the client, an act that signifies the completion of the distance contract.

SHOPPING CART - The section of the website that allows the Buyer/Client to add goods or services they wish to purchase at that moment or at a later date.

BUYER/CLIENT - Any natural/legal person or group of natural/legal persons organized into associations who purchase or intend to purchase goods offered by ARTIZAAR SRL through the website, exclusively for purposes unrelated to their commercial, industrial, or professional activity.

SUPPLIER - Any natural or legal person, public or private, who produces, distributes, or offers goods or services and from whom ARTIZAAR SRL ensures the stock of products available on the website.

COMMERCIAL WARRANTY - A commitment undertaken by ARTIZAAR SRL or by the supplier to be responsible for the quality or performance of a product sold for a certain period of time after the sale.

LEGAL WARRANTY - The legal obligation of ARTIZAAR SRL or the supplier to be responsible for the non-conformity of products sold according to applicable consumer protection legislation.

PRODUCT OFFER - The range of products and services represents a selection of goods presented and accessible for consultation on the website. This presentation does not constitute an offer according to the definition in Article 1188 paragraph (1) of the Civil Code, which would generate an obligation to conclude a contract between the parties, but is an invitation to obtain information about the products offered by ARTIZAAR SRL.

PRODUCT - Any item or other good that can be offered for sale on the ARTIZAAR SRL website. This includes tangible goods that can be used or consumed by buyers and that correspond to the descriptions and specifications presented on the website.

PROMOTION - A temporary marketing strategy implemented by ARTIZAAR SRL that offers discounts, special offers, or additional benefits to buyers, with the aim of stimulating interest and sales for certain products or services available on the website.

REVIEW - An evaluation or written opinion published by a user on the ARTIZAAR SRL website regarding a purchased product or service. Reviews reflect the user's personal experience with the respective product or service and do not necessarily represent the view or opinion of ARTIZAAR SRL.

SITE - The digital platform operated by ARTIZAAR SRL, accessible via the address https://www.artizaar.ro, where users can view products, read information related to them, and place orders.

CARRIER - The third party or service contracted by ARTIZAAR SRL to deliver products ordered by buyers to the address specified in the order process.

USERS - Natural or legal persons who access the ARTIZAAR SRL website, regardless of the reason for the visit, who may be potential buyers and who may be subject to the Website Terms and Conditions.

SECTION II: GENERAL ASPECTS

2.1. These T&C govern the contractual relations between ARTIZAAR SRL and the Buyer/User and are an integral part of the sale-purchase contract concluded between the Parties, comprising the applicable rights and obligations. By checking the box "I have read and accept the terms and conditions" when placing an order, the Buyer/User declares that they are at least 18 years old, have read, understood, and fully agree with these T&C.

2.2. These T&C shall apply to all contractual relations between ARTIZAAR SRL and the Buyer/User, except in situations where a contract is concluded whose provisions include express derogations from these T&C.

2.3. Accessing and using the ARTIZAAR SRL website (https://www.artizaar.ro) implies acceptance of these T&C and confirmation that the person has the legal capacity according to law to enter into specific legal acts, meaning that they are of the age required by law to enter into such acts. In the event that a minor accesses the website, their legal representatives/guardians are fully responsible for the minor's behavior and actions.

2.4. Accessing the website to consult the Product Offer or place orders is permitted to any person of good faith who undertakes to act in accordance with good morals and public order. Any contrary behavior will be sanctioned according to law.

2.5. It is forbidden to use the website, or to engage in legal relations with ARTIZAAR SRL in ways that contravene fair commercial practices, current legislation, or in any other way that could harm ARTIZAAR SRL.

2.6. The consumer's act of exercising their rights in bad faith, with the aim of harming or damaging or in an excessive and unreasonable manner constitutes an abuse of rights and may be sanctioned under tort or contractual liability.

2.7 The entire content of https://www.artizaar.ro/ is protected by copyright law and intellectual and industrial property laws. Use without written consent of any elements belonging to the website https://www.artizaar.ro/ is punishable according to current laws. The content of this website: domain, domain name, text, graphics, logo, icons, images, videos or any other element present on the website https://www.artizaar.ro/, are the property of ARTIZAAR SRL and fall under the copyright provided by Romanian law.

SECTION III: PRODUCT AND SERVICE OFFERING

3.1. ARTIZAAR SRL undertakes all reasonable means to guarantee the veracity of the information on the site regarding, among other things, Product specifications and displayed prices. Should an error be found in these, ARTIZAAR SRL undertakes to take the necessary measures to correct these errors, and if they have influenced the Order placed by the Buyer, the Buyer will be informed within a reasonable time.

3.2. To place an Order, the Consumer will follow the steps displayed on the site:
· choosing the product(s) to be purchased and adding them to the Shopping Cart;
· filling in the Consumer's contact details, namely: email address; first and last name; phone number;
· filling in the delivery details, namely: county and locality; postal code and address, if the chosen delivery method is by courier, or the pick-up location if EasyBox delivery is chosen;
· filling in the billing details, if the Buyer wishes for different billing details, namely: company name; unique registration code (CUI); registration number in the Trade Register; bank; IBAN; registered office.
· choosing the payment method and filling in the necessary data for payment.

3.3. By adding a product to the "Favorites" category, neither the Consumer nor ARTIZAAR SRL assumes any obligation to sell or purchase, respectively.

3.4. Products will only be shipped if they are available in the Suppliers' stock. The finalization of the contract is conditional upon ARTIZAAR SRL's Order Confirmation and implies the existence in stock, according to the Buyer's request, of both the product and the requested quantity, respecting the characteristics specified by the Buyer. ARTIZAAR SRL also reserves the right to cancel any offer to sell a product at any time. In the event that the product ordered by the Buyer is not available in the Supplier's stock or has been removed from ARTIZAAR SRL's offer, ARTIZAAR SRL's sole obligation to the Buyer is to refund the amounts paid for products that cannot be delivered or have been removed from sale.

3.5. ARTIZAAR SRL makes all reasonable efforts to ensure the delivery of Products within the estimated timeframe at the time of placing an Order. However, ARTIZAAR SRL assumes no responsibility for any delays due to the fault of the Carrier or other external factors that were not foreseen at the time of estimation.

3.6. ARTIZAAR SRL reserves the right to modify product details, including their price, at any time. In case of modification, the price applicable to the transaction between the parties will be the one at the time the Order was placed.

3.7. The reference currency for calculating, paying for, and invoicing products remains the national currency LEU.

3.8. Product prices are stipulated with VAT, and product delivery fees are not included in the price and will be paid separately by the Buyer at the time of placing the Order.

3.9. If, at the time of payment, the Buyer uses a card in another international currency with circulating power, the commission charged will be borne exclusively by the Buyer. ARTIZAAR SRL is not responsible for any lack of information to the Buyer regarding this aspect, as it is the Buyer's duty to know the commissions that their card-issuing bank might charge.

3.10. ARTIZAAR SRL cannot be held responsible for any other additional costs, except those stipulated in these T&C.

3.11. The card data used for making payments will not be collected or processed in any way by ARTIZAAR SRL.

3.12. ARTIZAAR SRL cannot be held responsible for any system errors on the site that affected the correctness of the price or the adequate description of the products. If an order was placed for a product with incorrectly displayed specifications, ARTIZAAR SRL will make reasonable efforts to provide a product with specifications as close as possible to those initially indicated when the Buyer placed the order, under the conditions of art. 4.17. of these T&C.

SECTION IV: ORDER

4.1. The Order is placed by the Buyer by following the corresponding steps provided in articles 4.2. and subsequent. In addition to what is provided in these T&C, ARTIZAAR SRL is also bound to comply with the exact and complete mentions made by the Buyer regarding the ordered products, their quantity, delivery and billing details.

4.2. Any person accessing the site from an electronic device has the possibility to view ARTIZAAR SRL's Product Offer and to place an order to purchase one or more products. To place an Order, creating an Account is not required.

4.3. The selection of products to be purchased is done by selecting the "Add to cart" option.

4.4. After adding the product(s) to the shopping cart, the User/Buyer has the option to review the list of selected products, adjust the quantity of desired products, and ensure that the product descriptions align with their needs and purpose of purchase.

4.5. To place the order, after placing the desired products in the Shopping Cart, the Buyer will select the "Checkout" option. The Buyer can opt to place the order by creating an account, or by logging in with an existing account, or can select the "Order without customer account" option.

4.6. If, when placing the order, the Buyer also opts to create an account, the data provided will be stored and processed by ARTIZAAR SRL to facilitate navigation on the https://www.artizaar.ro/ website, and to place any potential future orders.

4.7. The Buyer is not entitled to claim compensation from ARTIZAAR SRL for any damages resulting from an order placed through a website other than https://www.artizaar.ro/, including "price comparison" websites that may display products sold by ARTIZAAR SRL.

4.8. If the buyer does not already have an account, or chooses to place the order without creating an account, they will fill in the data provided in article 3.2 of these T&C.

4.9. To ensure optimal processing of the placed Order, the Buyer guarantees the veracity of the data provided, and ARTIZAAR SRL is not responsible for any damages the Buyer incurs as a result of providing incorrect or inaccurate data.

4.10. The Buyer has the possibility to rectify incorrectly entered information at any time before submitting the final order to ARTIZAAR SRL, by selecting the information field that needs modification and replacing it with the correct data, or by using the browser's "back" function to return to the previous page where incorrect data was entered or needs to be updated.

4.11. Subsequently, the Buyer confirms their intention to purchase the products and finalize the sales contract by accessing the "Submit Order" button.

4.12. By accessing the "Submit Order" button, the Buyer guarantees that all data entered for the purpose of placing the order, or creating the account, are real, complete and correct, ARTIZAAR SRL not being responsible for any damages suffered by the Buyer as a result of having provided incorrect or inaccurate data.

4.13. After completing the order, the Buyer will receive an email that serves as a preliminary confirmation from ARTIZAAR SRL, indicating the availability, price and details of the ordered products. ARTIZAAR SRL informs the Buyer that this email is automatically generated and does not represent a definitive confirmation of product availability in stock at the time of placing the order. The absence of an explicit confirmation from ARTIZAAR SRL prevents the conclusion of the distance contract. Explicit confirmation may consist, for example, of an email informing the Buyer that the ordered products are ready for delivery or have been delivered.

4.15. ARTIZAAR SRL reserves the right to cancel the order, with prior notice to the Buyer, without any further obligation between the two parties or without the Buyer having the right to claim compensation, in the following cases:
· If, in the case of an online payment, the transaction made by the Buyer is not authorized by the issuing bank of the card used in the transaction;
· If, in the case of an online payment, the transaction is not confirmed by the payment processor agreed upon by ARTIZAAR SRL;
· The information provided by the Buyer is incomplete or incorrect, leading to the impossibility of completing or processing the order properly;
· The Buyer's behavior on the site generates or has the potential to generate damages of any kind or to affect in any way ARTIZAAR SRL or its Suppliers.

4.16. ARTIZAAR SRL also holds the right to cancel any orders for products or services that were incorrectly displayed on the site due to technical errors or that have prices which, due to technical errors, are incorrect or derisory. In such a situation, ARTIZAAR SRL will inform the Buyer about the order cancellation and will refund any amounts paid by the Buyer for such canceled orders, if applicable. Without affecting the generality of the foregoing, ARTIZAAR SRL reserves the right to invoke Article 1665 of the Civil Code, which stipulates that a sale can be annulled when the price is so disproportionate compared to the real value of the good that it becomes evident that the parties did not intend to conclude a sales contract.

4.17. In the event that, due to a technical error or any other reason, the product for which the order was placed is not in ARTIZAAR SRL's stock, the User will be notified in writing or by phone regarding this and will have the option to choose one of the following:
· maintaining the order, in which case, at the User's choice, ARTIZAAR SRL: a) will deliver the ordered product when it becomes available or, if the Product will not be restocked, will proceed to cancel the order; b) will deliver another product, at the User's choice, with a price equal to or greater than the one not in stock, in which case the User undertakes to pay the price difference.
· canceling the order, requesting this within 3 days of notification by ARTIZAAR SRL, in which case the paid price will be refunded.

4.17.bis. If the User does not express their option, it is presumed that they have consented to the delivery of the product when it returns to stock.

4.18. Once registered, an order can only be modified until the product(s) are handed over to the Carrier. The Buyer can contact ARTIZAAR SRL at the email address artizaar.ro@gmail.com.

SECTION V: PAYMENT AND PAYMENT METHODS

5.1. The price of products sold on the https://www.artizaar.ro/ website is displayed in LEU currency and includes VAT. The product price does not include the delivery cost, which the Buyer will be informed about at the time of placing the order and which will be paid separately by them.

5.2. Payment can be made online by bank card, cash on delivery, or through third-party operators:

5.2.1. Regarding card payment, it can be made with the personal card of the individual or the card of the purchasing company. ARTIZAAR SRL does not charge additional commissions or fees for making the payment. The transaction will be validated by the card processor approved by ARTIZAAR SRL.

5.2.2. When the Buyer chooses the cash on delivery option, payment will be made in LEI, in accordance with the price stipulated in the contract, directly to the person making the delivery.

5.2.3. If the Buyer chooses to use the services offered by an operator approved by ARTIZAAR SRL, the rules established by this entity for payment will also apply.

5.3. The invoice will be issued in electronic format and will be accessible to the Buyer by accessing their personal Account; the invoice will also be sent to the email address provided by the Buyer.

SECTION VI: CONCLUSION OF THE CONTRACT

6.1. The sales contract concluded between ARTIZAAR SRL and the Buyer is a distance contract, as defined by art. 2, point 7 of Emergency Ordinance no. 34/2014.

6.2. The distance sales contract is considered concluded when ARTIZAAR SRL confirms the Buyer's order placement by email. In the event that the product is not in stock, and this information is not displayed on the site, ARTIZAAR SRL undertakes to inform the Buyer by phone or email about this fact. Within 3 days from the time of notification, the Buyer also has the right to request the cancellation of the order, in which case the amount of money will be refunded, under the conditions of art. 4.17 of these T&C.

6.3. In accordance with G.E.O. no. 34/2017, the Distance Contract will mention the product or products for which the transaction is concluded, their main characteristics, their qualities, the price, the delivery cost, as well as other relevant elements, its content being supplemented by these T&C.

6.4. In addition to the purchased products and documents attesting to the Buyer's purchase of the products, ARTIZAAR SRL reserves the right to send advertising materials, as well as gifts intended for customer loyalty.

6.5. Gifts consisting of products offered by ARTIZAAR SRL are provided to the Buyer without any payment obligation from the Buyer, and ARTIZAAR SRL has the exclusive right to determine, at its own discretion, whether or not to offer free products to the Buyer. The Buyer cannot claim the right to receive a free product unless ARTIZAAR SRL has explicitly promised this through an official and public statement within a promotional campaign.

SECTION VII: PRODUCT TRANSPORT

7.1. Products sold by ARTIZAAR SRL on the website https://www.artizaar.ro/ are delivered exclusively within Romania.

7.2. Placed orders will be delivered exclusively through the Carriers with whom ARTIZAAR SRL collaborates.

7.3. ARTIZAAR SRL offers the following product delivery methods:
· home delivery via the courier service with which ARTIZAAR SRL collaborates, with cash on delivery or prior payment by bank card;
· EasyBox delivery with bank card payment.

7.4. Product delivery is carried out using one or more courier companies, which will manage the personal data of customers provided to them by ARTIZAAR SRL. This management of personal data is strictly limited to the necessities of shipping products and will comply with the applicable Terms and Conditions (T&C). The same obligation applies to any third-party collaborators of the courier company participating in the delivery process who, therefore, may access Buyers' personal data. They are obligated to comply with both the mentioned T&C and data protection legislation, having concluded a Data Processing Agreement with the courier service. To finalize delivery, the courier company may contact Buyers through any form of communication made available by them, respecting the limits and conditions imposed by the current T&C.

7.5. Shipping costs for product delivery are entirely borne by the Buyer, unless ARTIZAAR SRL has publicly or as part of a promotional campaign assumed the exemption from payment of shipping for certain orders.

7.6. Shipping costs will be brought to the Buyer's attention at the time of order completion.

7.7. Product delivery will be made within the estimated timeframe at the time of placing the Order. If it is not possible to deliver the product or products within the initially estimated timeframe, ARTIZAAR SRL undertakes to inform the Buyer of this circumstance. Under no circumstances is ARTIZAAR SRL liable for delays attributable to the Carrier.

7.8. If, within the extended period, the product is no longer in stock, ARTIZAAR SRL undertakes to inform the Buyer, who will have the right to withdraw from the agreement within 3 days of notification and has the options provided in Article 4.17. of these T&Cs. If the price of the product has been paid by the Buyer at the time of placing the order, ARTIZAAR SRL undertakes to refund the amounts paid, should the Buyer expressly opt for this.

7.9. Regarding the receipt of products, the Buyer undertakes to ensure that the delivery of goods can be made to the address indicated by them at the time of placing the order, and that they or a third party is present at this address at the time of goods delivery.

SECTION VIII: PRODUCT WARRANTY

8.1. The Buyer benefits from legal warranties according to the provisions of Emergency Ordinance no. 140/2021. In addition, this ordinance is also applicable to other aspects including, but not limited to, the calculation of warranty periods, the termination of warranty periods, details and extension of warranties to which the consumer is entitled by law, the nature of the warranty, remedial options and applicable presumptions in this context.

8.2. Thus, ARTIZAAR SRL undertakes to market products to Consumers that comply with the stipulations of the concluded contract, regarding elements such as, but not limited to, the essential characteristics of the product or products, their functionality, or appearance. Products are compliant when they correspond exactly to the description displayed on the website https://www.artizaar.ro/, when they correspond to their purpose, if they serve the same purposes as similar products in the same category and present normal quality parameters and normal performance that any person could reasonably expect from the product.

8.3. If, at the time of delivery, the Buyer finds a non-conformity regarding any of the essential characteristics of the purchased product, ARTIZAAR SRL undertakes, in this order, to:
o replace the product;
o proportionally reduce or, if applicable, refund the paid price if product replacement is not possible or would entail disproportionate costs.

8.4. If product replacement proves impossible or would generate excessive costs for ARTIZAAR SRL, the Buyer has the right to request an adequate price reduction or to terminate the contract, as the case may be, in the following situations:

The product has not been replaced;
Replacement actions performed by ARTIZAAR SRL have not been completed within a reasonable time;
The defect persists despite remediation attempts made by ARTIZAAR SRL;
Remedial or substitution measures for the defective product cause significant inconvenience to the Buyer;
The degree of non-conformity is so severe that it would justify a proportional price reduction or contract termination;
ARTIZAAR SRL has announced that it cannot ensure product conformity within a reasonable period or without imposing a major inconvenience on the Buyer, or this conclusion is clearly evident from the specific circumstances.

8.5. ARTIZAAR SRL does not guarantee against non-conformities and defects resulting from improper use of the goods, contrary to the purpose and nature of the purchased good or contrary to the accompanying instructions. The Buyer undertakes to fully comply with the instructions for use and indications found in the product's instruction manual, respectively in the description displayed on the website https://www.artizaar.ro/.

8.6. If the product is not accompanied by an instruction manual, and the description displayed on the site is non-existent, incomplete, or unclear, the Buyer will use the good in accordance with its natural purpose, corresponding to its objective.

8.7. The Buyer will forfeit their warranty right if they do not comply with the appropriate maintenance and usage instructions for the products. Actions such as, but not limited to, applying excessive force that can deform the product, decomposition or modification of the product's structure, storing or using the product in environments with large temperature fluctuations, exposure to extreme humidity or heat conditions, or using the product in a manner contrary to the manufacturer's established purpose will lead to the forfeiture of the warranty right.

8.8. The Client's failure to comply with the responsibilities set out in this section or any other statutory obligations related to the warranty will result in the loss of the right to claim any repairs or corrections under the protection of the legal or commercial warranty, as defined by current legislation.

SECTION IX: PROMOTIONAL CAMPAIGNS

9.1. ARTIZAAR SRL organizes promotional campaigns, offers discounts or vouchers, and the way to benefit from them is displayed on the website or within these T&Cs.

9.2. ARTIZAAR SRL, independently or together with third-party partners, determines the rules for promotional campaigns, discounts, or the conditions for issuing vouchers. These rules will be published on our website. Promotional offers are valid only for orders that comply with the announced regulations, are subject to the mentioned validity period, and are conditioned by product availability in stock.

9.3. Each promotional campaign organized by ARTIZAAR SRL has specific participation criteria that must be met to benefit from offers. These conditions may include, but are not limited to, the need to have an active account on the site, be subscribed to the newsletter, or meet other specific requirements established for that campaign. Eligibility details will be clearly specified in the regulations of each promotional campaign published on the site. Consumers must ensure that they meet all eligibility conditions before participating in the campaign to qualify for promotions. Failure to comply with these conditions may result in not being granted the promotional benefits associated with the campaign.

9.4. Promotional campaigns have a limited duration, indicated on the website https://www.artizaar.ro/, and are always available while stocks last for the products covered by the campaign, with the possibility of early termination or extension at the discretion of ARTIZAAR SRL.

9.5. ARTIZAAR SRL reserves the unilateral right to make changes, extend the duration, or terminate any active promotional campaign at its own discretion. These changes may include, but are not limited to, adjusting campaign terms, extending the validity period, or completely canceling the campaign. Although ARTIZAAR SRL may, at its sole discretion, inform Consumers of such changes, it is not obliged to do so or to provide prior notice. Consumers are encouraged to periodically check the displayed T&Cs to ensure they are aware of any updates. The company's decisions are final and binding for all participants and apply immediately, regardless of any prior commitment or promise, except in situations where orders are placed based on the specific terms of the promotional campaign that cannot be modified retroactively.

9.6. The return procedure for products purchased during promotional campaigns may differ from the standard one. Thus, for products purchased through promotional offers (e.g., discounts, 2+1 offers), returns must comply with the terms of the promotion. If returned products affect the validity of the offer (for example, returning a single product from a 2+1 offer), the value of the free or discounted product will be deducted from the refunded amount. If the return of products influences the conditions of a promotional offer (for example, purchases no longer meet the minimum conditions of the campaign), this may lead to an adjustment of the refunded amount.

9.7. Promotional campaigns do not include shipping fees for products that are subject to a promotion, unless the campaign regulations stipulate otherwise.

SECTION X: RETURN POLICY

10.1. In accordance with Article 9 of Government Emergency Ordinance no. 34/2017, in the case of distance contracts, the Buyer generally has the right to withdraw within 14 calendar days starting from the day of receipt of the goods, without stating a reason and without incurring additional costs, only for products that are not exempt from this right, exemplified in Article 10.2 of these T&Cs.

10.2. Among others, sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the Buyer, and custom-made products, such as invitations, seals, stamps, or any other product from this range, are exempt from the right of withdrawal. Therefore, these cannot be returned.

10.3. Given the conditions imposed by Article 10.2. of these T&Cs, the Buyer may exercise their right of withdrawal within the 14-day period provided by law through an unequivocal manifestation of intent to withdraw from the concluded contract. Products must be returned by the Buyer.

10.4. If the Buyer exercises their right of return, the product or products will be returned to the registered office of ARTIZAAR SRL, at the Buyer's exclusive expense. It is not mandatory for the return to be made through the Carrier agreed upon by the Company, the Buyer having the right to use the services of any operator providing such services.

10.5. If the returned products are received by ARTIZAAR SRL and show signs of damage, such as wear, scratches, or missing components, or if they are unsealed — especially for products that, by their nature, are excluded from the right of withdrawal for health or hygiene protection according to article 10.2 of the Terms and Conditions — ARTIZAAR SRL reserves the right to refuse the return.

10.6. If the return request has been accepted, the Buyer is obliged to return the product within 14 days of exercising the right of withdrawal, without undue delay. We recommend that the return be made using the original packaging of the product. If the original packaging is not available, the product may be returned provided it shows no signs of damage or wear, has all labels intact, and is returned complete, with all accessories, user manuals, and any promotional gifts received upon purchase. ARTIZAAR SRL reserves the right to refuse returns that do not meet these criteria, as well as other conditions imposed by these T&C.

10.7. In the event of exercising the right of withdrawal, ARTIZAAR SRL undertakes to refund the Buyer the amounts paid by them within 30 working days from the moment they were informed about the exercise of this right, using the same payment method used by the Buyer. However, the refund of the paid price will be made after ARTIZAAR SRL receives the goods for which the right of withdrawal was exercised or, at least, after the Buyer provides proof of sending the product or products to ARTIZAAR SRL.

10.8. If the payment was made online by bank card, ARTIZAAR SRL undertakes to refund the amount paid by the Buyer for the product or products for which the right of withdrawal was exercised, from which the shipping fees that the Buyer is obliged to bear will be deducted.

10.9. If the return of products does not comply with the conditions stipulated in these T&C or in Government Emergency Ordinance no. 34/2014, this may lead to the invalidation of the exercise of the legal right of withdrawal and gives ARTIZAAR SRL the authority to reject the Buyer's return request. In these circumstances, an amount equivalent to the value of the products intended to be returned will not be refunded, and the products will be shipped back to the Buyer, who will be responsible for covering the shipping costs.

SECTION XI: PROCESSING OF PERSONAL DATA

11.1. ARTIZAAR undertakes to maintain the confidentiality of personal data provided by the Buyer. The processing of these data, as well as their disclosure, will be done only under the conditions provided by these T&C, the Privacy Policy, and national and European legislation regarding the processing of personal data.

11.2. The Privacy Policy governing the relationship between the User/Buyer and ARTIZAAR can be consulted at https://artizaar.ro/pages/politica-de-confidentialitate. The Privacy Policy complements these Terms and Conditions.

SECTION XII: FRAUD

12.1. The Buyer assumes responsibility for the security of their account, being solely obliged not to disclose their authentication data for account management and is responsible for the activity carried out through their account.

12.2. ARTIZAAR does not assume responsibility for the actions of a third party acting on behalf or in the interest of the company, thereby causing any kind of damage. The consumer is encouraged to notify ARTIZAAR about such activities through the contact details displayed on the website https://www.artizaar.ro/.

12.3. Registering multiple accounts using different email addresses for the purpose of improperly taking advantage of promotions, coupons or other offers, or any deceptive behavior that compromises the proper conduct of a Promotional Campaign is strictly prohibited and will be considered an attempted fraud. In the event of detecting such activities, ARTIZAAR SRL reserves the right to suspend or cancel these accounts immediately, without the obligation to provide prior notice or compensation.

12.4. Any attempt or act of fraud directed against the personal data of Users/Buyers or the content of the company's website will be sanctioned in accordance with applicable laws.

SECTION XIII: LIMITATION OF LIABILITY

13.1. ARTIZAAR SRL cannot be held liable by the Consumer acting outside the limits imposed by these T&C.

13.2. User reviews on the site are the expression of individual opinions, based on their unique experiences with our products. They do not represent the views or positions of ARTIZAAR SRL. Consequently, ARTIZAAR SRL cannot be held responsible and assumes no obligation for any errors or inaccuracies contained in the reviews. Users are responsible for the veracity and accuracy of the information they publish and for adhering to standards of integrity and authenticity in their evaluations.

13.3. ARTIZAAR SRL does not assume responsibility for the content of web pages accessed through external links available on its website and cannot be held liable for materials on these third-party pages. The owners or administrators of the respective external websites are solely responsible for their content. Furthermore, ARTIZAAR SRL does not guarantee that the user's experience on the website https://www.artizaar.ro/ will meet all their expectations.

13.4. The Buyer is aware that ARTIZAAR SRL does not guarantee that the products sold on its website will function exactly as expected by every Buyer, considering also that the efficiency of the products depends on the characteristics of each person. The results of using the products may vary depending on numerous individual factors. The Buyer acknowledges that any dissatisfaction regarding the product's effectiveness is the sole responsibility of its Supplier, ARTIZAAR SRL makes reasonable efforts to provide the User/Buyer with access to the Supplier's contact details.

13.5. ARTIZAAR SRL undertakes to provide on the official website https://www.artizaar.ro a list of details for each product offered. It is the responsibility of each person to carefully review these details to ensure there are no ingredients to which they are allergic or sensitive. ARTIZAAR SRL will not be held liable for any type of adverse or allergic reactions that may occur as a result of using the marketed products. Users/Buyers have the duty to consult a health professional if they have doubts about the safety of using a product from ARTIZAAR SRL's offer.

13.6. Consumers accept that ARTIZAAR SRL cannot be held responsible for any adverse effects resulting from the use of products purchased through its platform. Responsibility for such effects rests solely with the suppliers and manufacturers of the respective products, in accordance with industry regulations and safety standards.

13.7. ARTIZAAR SRL takes measures to ensure that all information about product performance and quality is presented correctly on the website https://www.artizaar.ro/. However, ARTIZAAR SRL does not assume responsibility for any failure to meet expectations regarding the performance or quality of these products. Specific guarantees and other claims related to products are the exclusive responsibility of their Suppliers. In the event that purchased products do not meet quality or safety standards, it is the Buyer's obligation to initiate direct dialogue with the suppliers to discuss claims or requests for compensation, according to the warranty terms or other applicable supplier policies. ARTIZAAR SRL makes reasonable efforts to provide the User/Buyer with access to the Supplier's contact details.

13.8. ARTIZAAR SRL will not assume responsibility for any type of damage or injury that may result from improper use of the products. This includes, but is not limited to, using the product in ways not compliant with the detailed instructions in the user manual or indications published on the company's website, exposing products to extreme temperatures (over 35 degrees Celsius) or direct sunlight. Buyers are advised to strictly follow official recommendations and ensure they correctly understand how to use the products before use. In the event of any damage resulting from non-compliance with these instructions, responsibility rests entirely with the user.

SECTION XIV: FORCE MAJEURE

14.1. According to current legislation, force majeure means an unpredictable and insurmountable event, occurring independently of the parties' will and after the contract's conclusion, which causes partial or total impossibility of contract execution.

14.2. If one of the parties is unable to fulfill its obligations under the concluded contract due to a case of force majeure, it will not be liable for late performance.

14.3. If one of the parties experiences a case of force majeure, it is obliged to notify the other contracting party in writing, within a maximum of 5 days from the incident, and to provide evidence of this fact within a maximum of 15 days from its occurrence. The notification must include a description of the effects of the force majeure event on the fulfillment of contractual obligations, as well as their extent. If ARTIZAAR SRL is unable to honor its obligations due to force majeure, an official statement made public on the company's website will be considered a valid notification.

14.4. If the force majeure persists for a period exceeding 30 days, each party to the contract may avail itself of the right to unilaterally terminate the contract, by communicating the decision to the other party. In these circumstances, the parties are absolved of any liability for mutual damages. However, during these 30 days, the parties remain obliged to fulfill any other contractual obligations that are not affected by the force majeure, to the extent possible.

SECTION XV: DISPUTES

15.1. Any misunderstanding or dispute arising between the Consumer and ARTIZAAR SRL regarding the contract concluded between the parties, including those related to the validity, interpretation of the contract, its execution or termination, or closely related thereto, shall be resolved, primarily, amicably.

15.2. In the event that amicable resolution of disputes fails, disputes arising from or in connection with the contract shall fall under the jurisdiction of the Romanian court in whose territorial district ARTIZAAR SRL has its registered office.

SECTION XVI: FINAL PROVISIONS

16.1. ARTIZAAR SRL reserves the right to modify these T&C without prior notice to the Consumer. The modifications become enforceable against the Consumer from the moment they are displayed on the website https://www.artizaar.ro/. In this regard, periodic consultation of these Terms and Conditions is recommended.

16.2. Communication between the parties involved in sales contracts will take place exclusively in Romanian, which is also the official language of the respective contracts. ARTIZAAR SRL will electronically store the contracts concluded with Buyers. These documents are confidential and will not be made available to third parties.

16.3. If, for any reason, a specific clause in these T&C is considered unenforceable, invalid, or without effect, this will not affect the enforceability or validity of the other provisions of the document, which will remain in force and continue to produce legal effects.