Return Policy

In accordance with the legislation in force, the consumer has the right to return purchased products within 14 (fourteen) calendar days from the date they were received.

If the customer wishes to return one or more products from the order, they are obligated to submit a return request in advance through the channel indicated on the website.

The return request is submitted from the customer account, by accessing the login link available in the online store. After logging in, the customer must identify the order in the order history and click the "Request return" option for the eligible order. Subsequently, the customer will select the products they wish to return and indicate the reason for the return.

The submitted request will be analyzed by the merchant, who reserves the right to approve or reject the request, in accordance with the applicable return policy. After confirming the return request, the customer will send the package to the ARTIZAAR return pickup point address. The shipping costs for the return are fully borne by the customer.

 

Mandatory conditions for return acceptance

For the return to be accepted, the following conditions must be met cumulatively:

  • the product has not been used, opened, damaged, or modified and is in a condition that allows its resale; 
  • the product is returned sealed, especially in the case of products which, by their nature, may affect health or hygiene;
  • the product and its accessories are returned in the same condition as they were delivered, including with the original intact packaging;
  • the package contains all labels, documents, and materials with which it was initially shipped.


Exceptions to the right of return

According to Art. 16 letter e of O.U.G. no. 34/2014, custom-made or personalized products cannot be returned, including, but not limited to: invitations, seals, stamps, printed products, engraved products, or other customized products.


Other provisions

  • Unannounced returns are not accepted.
  • Packages shipped with cash on delivery are not accepted.
  • Returns sent without following the procedure or the mentioned conditions will be refused.


Return processing

Return processing can take up to 30 working days from the date the package is received at the company's headquarters. The customer is obligated to ensure that the product is shipped correctly and completely to the address of the registered office.

After verifying the integrity and conformity of the package, the customer will receive a confirmation email. Subsequently:

  • the value of the returned products will be refunded to the indicated account or
  • if applicable, a new order will be shipped.

For orders paid by card, the refund amount will be credited exclusively to the account used for the transaction.

 

Return pickup/shipping point address

ARTIZAAR
Cluj, Cluj-Napoca
Str. Câmpina, no. 62, 2nd floor, ARTIZAAR warehouse, 400635
Phone: 0775 543 418

For other questions, we recommend contacting us in the contact section.